TERMS

Terms & Conditions

At Mervecosmetics.com.my, we are committed to making your shopping easy and fuss-free. Please read the following terms and conditions before making a purchase with us. Please ensure that you have acknowledged, understood and have agreed to abide and adhere to the following terms and conditions and our privacy policy.

Making a purchase

At Mervecosmetics.com.my, we are not able to cancel, amend or combine orders that are made separately and that have been successfully paid for. Please ensure that item, colour, quantity and address are correct before making full payment.

We post all orders made before 12pm, Monday - Friday on the NEXT day via PosLaju. PosLaju makes deliveries Monday - Saturday, excluding the first Saturday of every month and local public holidays (Malaysia).

Once in the way to deliver your products are under the responsibility of our third party postal service providers and we shall not be responsible for lost parcel in post if proof of postage is supplied. Any claim will have to be made with our third party postal service providers and we will make reasonable effort to assist in compensation claims (if any).

Before making a purchase

Please take note of the product detail description and product image, especially the colour. Product's colour on the photo may vary slightly from the actual product colours due to different computer display settings. Please do not expect / imagine the outcome based on the model picture.

Payment

All the payments have to be made or pay to our company bank account details as below :

Account Named  : MERVE EMPIRE SDN BHD

Account Number  : 5628 435 17 885

Account Provider  : MAYBANK

 

Prices and shipping rates are subject to change without notice but changes will not affect orders that have already been accepted.

After the payment was cleared, accepted & verified, delivery will be arrange.

Pre Order Item

For all the “Pre Order Item” Estimate Time Arrive (ETA) is subject to production dated given or will be inform personally by teams if any change.

Sec 1: Privacy

We are totally committed to protecting the privacy of our site visitors and customers. When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

Sec 2: Consent

We will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.

Sec 3: Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service or to any of our group of companies.

Sec 4: Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Sec 5: Changes to this privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Return/ Exchange Policy

Online Purchase

1. Return the item (s) to us in its original condition and packaging within 7 working days after your date received.

2. Reasons such as “I changed my mind”, “I don’t want it anymore”, “The colour is different from the website”, will not be considered as valid grounds for refund or exchange.

3. All returned item (s) are subject to quality control inspection and approval.

4. Sale and discounted item (s) are not eligible for refund or exchange.

5. Item (s) must be unused/ unworn and in the exact condition when purchased. You must present original receipt and it must also be in the original packaging.

6. Only purchase made at our HQ is eligible for refund or exchange.

7. It is your responsibility to ensure the item (s) reaches us. We strongly suggest that you send your parcel using registered mail with a tracking number so you can track your parcel. Shipping cost of returning item (s) & re-delivery to you are not refundable and will be borne by you.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your application is approved, then your refund will be processed, and we will notify you once payment is ready.

Late or missing refunds

If you haven’t received a refund yet, please contact us at [email protected] or warmly to text us at www.wasap.my/+60123738787

* We reserve the rights to make amendments to this policy without prior notice. Please call us if you have any queries about returns or exchanges. We will be happy to attend to you.

 

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